# Contact support or report abuse > Contact LocalSERP Proxy for setup, payment or abuse reports. Email replies within 12 hours; no KYC and crypto account guidance for local checks. - URL: https://localserpproxy.com/contact/ - Last updated: 2026-10-15 - Publisher: LocalSERP Proxy (https://localserpproxy.com) ## How do I contact LocalSERP Proxy? **Quick answer** As of 15 October 2026, contact **LocalSERP Proxy** at support@localserpproxy.com for account, payment and connection help, or abuse@localserpproxy.com for harmful traffic reports. Email replies within 12 hours, 7 days a week. The service uses no KYC and crypto payments. Include the affected page or order reference and a redacted description; keep account numbers and passwords private. ## Choose the correct inbox - **[Customer support](mailto:support@localserpproxy.com)** — Setup, a missing order, a payment enquiry or a page correction. - **[Abuse reports](mailto:abuse@localserpproxy.com)** — Affected site owners, security teams and network operators. ## For a connection problem, what information helps? Send the endpoint and protocol, requested country/state/city or ZIP, the time with its time zone and the exact error. Include a redacted username shape such as `USERNAME-country-us-state-il-city-chicago-session-check1-ttl-10`; remove the real credentials. State whether an IP lookup worked and whether the failure occurred only on one target. If the destination displayed a different location, retain that indication and the lookup provider. These facts distinguish a connection problem from a difference in localisation. ## For a payment enquiry, what information helps? Use the payment or order reference shown in the client area, the coin, selected network, exact amount and send time. Add the TXID if available, without exposing wallet keys or an exchange login. Explain whether the transfer was reported with “I've sent the payment” and what state is displayed. A payment must be matched and confirmed before credit. No fixed crediting time is promised. Do not send another transfer merely to make a delayed top-up progress. ## For a local-result discrepancy, what should I record? Keep the exact query, selected place, date and time, device category, language, signed-in state and any browser location permission. Capture the destination’s own location label as well as the result. A map viewport or entered delivery ZIP can matter independently of the network exit. Share only the relevant screenshot crop and remove personal data. An isolated difference does not prove that the requested city is unavailable or that another person will see the same page. ## For an abuse report, what is the useful format? Identify the exit IP, event time and time zone, affected destination hostname and behaviour observed. Provide a small, redacted sample or a reference to evidence you can lawfully share. Do not attach complete customer databases, access tokens or unrelated traffic logs. Abuse reports are reviewed by a person, and confirmed abuse leads to suspension. We assess what can be matched to the service’s available records. The [privacy policy](https://localserpproxy.com/privacy/) explains which records can be reviewed when handling a report. ## What if I have lost access to the account? Your account number is your login: save it somewhere safe. Add an email (optional) if you want a way to recover it. Without an email, a lost account number cannot be recovered. If an email was added, write from that address for recovery help. A public transfer ID alone does not establish ownership, and support does not offer a guaranteed recovery route without an account email. Avoid posting the account number in a shared document or support attachment. We never ask for your account number by email or chat. Save it securely before funding an account and keep your project proxy credentials separate from the main login. ## How do I ask for a policy or documentation correction? Include the URL, sentence that appears wrong, date you read it and a primary source supporting the correction. For a competitor offer, name the plan, volume and whether the displayed rate is promotional or recurring. For a service issue, use your actual observation rather than an inferred city label. Meaningful corrections appear in the [changelog](https://localserpproxy.com/changelog/). We do not publish a claimed correction simply because a third-party list repeats it. ## Where should I look before writing? The [FAQ](https://localserpproxy.com/faq/) covers entry price versus minimum top-up, session limits, location controls and the payment sequence. The [status page](https://localserpproxy.com/status/) provides a fault-isolation method. Read [refunds](https://localserpproxy.com/refunds/) when evaluating a plan or reporting a persistent fault, because usage thresholds and request windows depend on the product. The [pricing page](https://localserpproxy.com/pricing/) holds current plan amounts; copying a price from an older screenshot can miss a later change. --- LocalSERP Proxy: LocalSERP Proxy is a US residential proxy service for checking local search results, ads and prices city by city, paid in crypto with no ID upload.